Swiss Air-Rescue Rega has successfully implemented Hexagon’s computer-aided dispatch (CAD) solution.

The highly integrated solution will support the 17,000 missions the agency completes each year, with staff at Rega's command and control centre using Hexagon to support call-taking and incident management.

The new Hexagon solution replaces the previous system. It modernises Rega’s emergency call-handling, incident management, alerts, dispatch and post-incident analysis capabilities. It is integrated with Rescuetrack’s helicopter tracking software – adding geographic information system (GIS) and geodata management system features.

Nick Chorley, director EMEA public safety and security for Hexagon’s safety & infrastructure division, commented, “When we built our CAD solution, the goal was to make it easier for organisations like Rega to do lifesaving work. Our advanced system supports their workflows, requires little maintenance and will help decrease the time it takes responders to get to major traffic accidents or out to the ski slopes.”

Rega’s command and control centre supervisors and officers can use the new solution to run an integrated system with operational- and information-specific elements. It can also fulfil the storage and processing requirements of large amounts of data, as well as providing incident managers with consistent functionalities.

Author: Charlotte Hathway